1mdbet Privacy Policy

1. About This Policy

1.1This Privacy Policy ("Policy") applies to all personal data processed by 1mdbet in connection with your use of the 1mdbet platform at 1mdbet.win, including all associated services such as the sportsbook, live casino, slots, lottery, and esports betting products.

1.2By registering an account, depositing funds, or otherwise using the 1mdbet platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

1.3This Policy should be read in conjunction with the 1mdbet Terms and Conditions available at /terms-conditions. In the event of any conflict between this Policy and the Terms and Conditions, the Terms and Conditions shall prevail with respect to contractual matters.

1.41mdbet may update this Policy periodically. The date of the most recent revision is displayed at the top of this page. Continued use of the platform following publication of an updated Policy constitutes acceptance of the revised terms.

2. Data We Collect

1mdbet collects personal data in the following categories:

2.1 Registration and Identity Data

• Full legal name, date of birth, and gender.
• Residential address, including postcode and country.
• Email address and phone number.
• Government-issued identification documents (Malaysian IC, passport) provided during KYC verification.

2.2 Financial and Transaction Data

• Payment method details (Touch n Go eWallet, Boost account identifier, bank account details, card details) used for deposits and withdrawals.
• Transaction history, including deposits, withdrawals, bet stakes, and winnings.
• MYR account balance history.

2.3 Usage and Behavioural Data

• Login timestamps, session durations, and device information (browser type, operating system, device model).
• IP address and approximate geographic location derived from IP.
• Platform navigation patterns, game selections, and betting history.
• Customer support interaction records, including chat transcripts and email correspondence.

2.4 Cookies and Tracking Data

See Section 6 for details on cookies and similar tracking technologies used on the 1mdbet platform.

3. How We Use Your Data

1mdbet processes your personal data for the following purposes:

• Account management: Creating, maintaining, and securing your 1mdbet account, including login authentication and password management.
• Service delivery: Processing bets, crediting winnings, processing deposits and withdrawals, and providing access to all 1mdbet products.
• Identity verification (KYC): Verifying your identity and age (minimum 21 years) in compliance with applicable regulatory requirements and to prevent underage gambling.
• Fraud and AML prevention: Detecting, investigating, and preventing fraudulent activity, money laundering, and other financial crime on the platform.
• Responsible gaming: Monitoring betting patterns to identify potential problem gambling behaviour and to administer self-exclusion and limit requests from players.
• Customer support: Responding to queries, complaints, and dispute escalations from 1mdbet account holders.
• Marketing (where consented): Sending promotional communications about 1mdbet offers, seasonal promotions, and new product launches.
• Platform improvement: Analysing aggregated usage data to identify performance issues, improve user experience, and develop new features.
• Legal compliance: Meeting obligations under applicable laws, regulations, and licensing conditions, including responding to lawful requests from authorities.

4. Legal Bases for Processing

4.1Contractual necessity: The majority of data processing by 1mdbet is necessary for the performance of the contract between 1mdbet and the Player — i.e., delivering the betting and gaming services you have signed up for.

4.2Legal obligation: Certain processing activities — particularly KYC identity verification, age verification, and anti-money laundering record-keeping — are required by law or by the conditions of 1mdbet's international gaming licences.

4.3Legitimate interests: 1mdbet processes usage and behavioural data on the basis of its legitimate interest in operating a safe, fraud-free, and commercially viable platform, to the extent that this interest is not overridden by your rights.

4.4Consent: Where 1mdbet relies on your consent as the legal basis for processing — such as for marketing communications or non-essential cookies — you may withdraw that consent at any time without affecting the lawfulness of processing already carried out.

5. Data Sharing

5.11mdbet does not sell personal data to third parties.

5.21mdbet may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: Touch n Go eWallet, Boost, Maybank, CIMB, Public Bank, Visa, and Mastercard — for the purpose of processing deposits and withdrawals.
• KYC and identity verification providers: Third-party services contracted by 1mdbet to verify identity documents and age.
• Game software providers: Certified gaming studios (such as Evolution Gaming, Pragmatic Play, and similar) who deliver live casino and slots content via integrated APIs. Data shared is limited to session tokens and bet data required to operate the game.
• Fraud prevention and AML services: Specialist providers used to screen transactions and account activity for financial crime indicators.
• Licensing and regulatory authorities: Where required by law or licence conditions, 1mdbet may disclose player account information to the relevant gaming authority or regulatory body.
• Law enforcement: Where required by lawful court order, warrant, or statutory obligation.

5.3All third-party service providers engaged by 1mdbet are required to maintain appropriate data protection standards and are prohibited from using your data for any purpose beyond the specific service they provide to 1mdbet.

6. Cookies and Tracking Technologies

6.1The 1mdbet platform uses cookies and similar technologies (including local storage and session tokens) to operate core platform functions, maintain login sessions, and improve the user experience.

6.2Categories of cookies used by 1mdbet include:

• Strictly necessary cookies: Required for platform operation, including session management and security. These cannot be disabled without affecting platform functionality.
• Performance and analytics cookies: Used to collect aggregated information about how players use the 1mdbet platform, helping us identify and fix performance issues.
• Functional cookies: Used to remember your preferences (such as language and odds format settings) across sessions.

6.3You may manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the 1mdbet platform.

7. Data Retention

7.11mdbet retains personal data for as long as your account remains active, and for such additional period as is required to satisfy legal, regulatory, and licensing obligations following account closure.

7.2Transaction records and KYC verification documents are typically retained for a minimum of five (5) years following the last transaction, in accordance with standard anti-money laundering record-keeping requirements.

7.3Where data is no longer required and no legal retention obligation applies, 1mdbet will securely delete or anonymise the data.

8. Data Security

8.11mdbet implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include, but are not limited to:

• TLS/SSL encryption for all data transmitted between your browser and the 1mdbet platform.
• Encrypted storage of passwords and sensitive identity data.
• Role-based access controls limiting employee access to personal data on a need-to-know basis.
• Regular security assessments and penetration testing.
• Two-factor authentication for platform access on unrecognised devices.

8.2Notwithstanding these measures, no internet-based platform can guarantee absolute security. Players are encouraged to use strong, unique passwords and to enable any additional security options offered in their 1mdbet account settings.

9. Your Rights

Subject to applicable law and regulatory constraints, you have the following rights in respect of your personal data held by 1mdbet:

• Right of access: You may request a copy of the personal data 1mdbet holds about you.
• Right to rectification: You may request correction of inaccurate personal data held in your 1mdbet account.
• Right to erasure: You may request deletion of your personal data, subject to any legal retention obligations that prevent deletion (such as AML record-keeping requirements).
• Right to restrict processing: You may request that 1mdbet restrict the processing of your data in certain circumstances.
• Right to data portability: You may request a copy of your data in a structured, machine-readable format where technically feasible.
• Right to object: You may object to processing based on legitimate interests, including direct marketing.

To exercise any of these rights, contact the 1mdbet support team at [email protected]. We will respond within a reasonable timeframe in accordance with applicable requirements.

10. Children and Minors

10.1The 1mdbet platform is strictly intended for adults aged 21 years and above. 1mdbet does not knowingly collect personal data from individuals under the age of 21.

10.2Where 1mdbet discovers that personal data has been collected from an individual who is under 21, the relevant account will be closed, all personal data will be deleted to the extent permitted by law, and any funds held will be returned to the originating payment method.

10.3Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms.

11. International Data Transfers

11.1Given the international nature of the 1mdbet platform and its third-party service providers, your personal data may be transferred to and processed in countries outside Malaysia. Where such transfers occur, 1mdbet ensures that appropriate safeguards are in place to protect your data to a standard consistent with this Policy.

11.2By using the 1mdbet platform, you acknowledge and consent to the transfer of your personal data to countries outside your country of residence, where required for the delivery of 1mdbet services.

12. Marketing Communications

12.1Where you have provided consent, 1mdbet may send you promotional emails, SMS messages, or platform notifications regarding 1mdbet offers, seasonal promotions, new product launches, and platform updates.

12.2You may withdraw consent to receive marketing communications at any time by:

• Clicking the unsubscribe link in any marketing email from 1mdbet.
• Updating your communication preferences in your 1mdbet account settings.
• Contacting the 1mdbet support team directly.

12.3Withdrawing marketing consent does not affect the delivery of transactional communications necessary for account operation, such as deposit confirmations, withdrawal notifications, and security alerts.

13. Updates to This Policy

13.11mdbet reserves the right to update this Privacy Policy at any time. The revised Policy will be published at 1mdbet.win/privacy-policy with an updated "Last Updated" date.

13.2Where changes are material, 1mdbet will notify affected players by email or via a prominent platform notification prior to the changes taking effect.

13.3Continued use of the 1mdbet platform following publication of an updated Policy constitutes acceptance of the revised Privacy Policy.

14. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 1mdbet, please contact our support team:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available via the 1mdbet platform daily, 8am – midnight MYT

We aim to respond to all data-related enquiries within a reasonable timeframe. For account-specific queries, please have your registered email address and account details available when contacting support.